Simplify Support with Automation
Streamline your support process with automated workflows that improve
efficiency and reduce manual intervention.
Streamline Operations with Ticket Routing Automation
Automatically route tickets to the appropriate agent based on predefined rules. Whether by expertise, language, or workload, TalkTroves ensures the right person handles each case.
Maintain Engagement throughFollow-Up-Automation
Set up automated follow-up emails or messages after specific actions are taken, ensuring that no customer query goes unanswered and that support remains responsive.
Trigger Actions Based onCustomer Behavior
Trigger workflows based on customer actions, such as opening a ticket or asking a specific question. Customize workflows to suit the nature of the query, ensuring a personalized customer experience.
Implement Escalation Rules for Critical Issue Management
Automatically escalate cases to higher support levels based on issue severity or response time, ensuring that critical problems are dealt with promptly.
Integrate Seamlessly withThird Party Integrations
Easily integrate workflows with third-party applications and internal systems to automate processes across your entire business ecosystem. This ensures smoother operations and enhances productivity.
Ensure Compliance with Improved SLA Complance
Automated workflows help ensure that your team adheres to Service Level Agreements (SLAs) by automating response times, task completion, and escalation processes.